FAQ

Wheelchair lifts are available on every train to assist passengers with reduced mobility. If you use a wheelchair or require assistance boarding, please call 844.743.3759 to book your tickets.

Our trains ride the scenic spur line between Santa Fe and Lamy, NM. Our train adventures do not go all the way to the Lamy depot. You are on the train the entire duration of the ride.

Sky Railway recommends checking your daily weather report before coming out to ride our trains so that you can best decide how to dress.

Our historically restored trains are equipped with floor heaters for those cool Santa Fe nights and winters days, but you may want an extra layer just in case you decide to step out onto one of our open air flatcars or if you tend to get chilly.

Things heat up pretty quick during our summers here in the high desert. Our classic 1924 Pullman cars have windows that are open to let that clean mountain air cool you down. If you tend to overheat, inquire about our air-conditioned car the Celeste.

Close toe shoes with flat outer soles are suggested to keep your toes warm and for better balance moving around our train cars.

For further questions on what to wear, please contact us directly.

• Water bottle
• Purses, backpacks & diaper bags are allowed.
• Handheld snacks for children & infants.

• Strollers
• Outside alcohol & drinks are not permitted
• Outside food/packed lunches are not permitted.
• Tripods
• Smoking including vaping is not permitted onboard, even outside on the open air flat bed car.

Most trains depart and return to the Santa Fe Depot. For trains departing and returning to the Santa Fe Depot, please meet us at 430 West Manhattan Avenue, Santa Fe, NM. All of our trains are round trip; if you depart from Santa Fe you will return to Santa Fe. This information will be included on your tickets and confirmation emails.

During holidays we operate out of the Santa Fe Depot and the Lamy Depot in Lamy, NM. Please read your adventure description to see what station you will depart and return to. All of our trains are round trip; if you depart from Lamy, you will return to Lamy. For trains departing and returning to the Lamy Depot, please meet us at 152 Old Lamy Trail, Lamy, NM 87540. This information will be included on your tickets and confirmation emails.

Meet us at the Santa Fe Depot located at 430 West Manhattan Avenue, Santa Fe, NM. One of our platform attendants will check you in.

430 West Manhattan Avenue, Santa Fe, NM

Meet us at the Santa Fe Depot located at 430 West Manhattan Avenue, Santa Fe, NM. One of our platform attendants will check you in.

Exit 284 to St. Francis Drive North. Continue approximately 2.5 miles north on St. Francis Drive (Route 285/84). Turn right at light onto Cerrillos Rd. Continue one block and turn left at light onto Guadalupe, then left on Manhattan Avenue which will lead you to the underground parking structure.

*The area on the left between Cerrillos Road and Montezuma Avenue is the North Railyard

South 285/84 turns into St. Francis Drive. Turn left at light onto West Alameda. Turn right at light onto Guadalupe, then right on Manhattan Avenue which will lead you to the underground parking structure.

*The area on right between Montezuma Avenue and Cerrillos Road is the North Railyard

The depot and tracks are beside Tomasita’s Restaurant, which is private property. Please do not park in the Tomasita’s lot in front of the tracks. Please park at the parking garage or find street parking as explained on our FAQ page. Parking is plentiful and convenient in the North Railyard. There are 400 spaces in the 3-level underground parking structure near REI and 500 surface spaces spread across The Railyard, both north and south of Paseo de Peralta.

There are four ways to access the Railyard Parking Structure:

• Guadalupe Street either direction, then west on Manhattan Avenue at the light
• Guadalupe Street either direction, then west on Montezuma toward Sanbusco Center, left on Market St. and right on Manhattan
• Paseo de Peralta east from St. Francis Drive, then left on Camino de la Familia
• Paseo de Peralta west from Guadalupe Street, then right on Camino de la Familia

Meters: Monday through Saturday 8:00 am to 6:00 pm
$2 per hour for the first two hours
$3 per hour thereafter
Sunday – Free

Garage: Open daily from 6 am to 12 am. Saturday, 5:30 a.m. to 12am.
$1 for the first hour
$2 per hour thereafter
$12 maximum same day

The Lamy depot is located at 152 Old Lamy Trail, Lamy, NM 87540. The parking lot is located directly in front of the depot and parking is free.

We require 72 hours’ notice for all cancellations and rescheduling unless trip protection is purchased. Participants who fail to show for their reservation or cancel without proper notice (e-mail or confirmed phone call) will not receive any refund or be eligible to reschedule. Cancellations made before 72 hours of your scheduled event will receive a full refund. If you book your train ride within 72 hours of departure time, the booking is nonrefundable without trip protection. Credit is available between 72 and 24 hours. Trip protection allows you to receive a refund (minus the cost of trip protection and fees) up to the time of your departure. You must still notify us before your availability starts!

Charges will appear on your statement as “FH* Sky Railway Unlimi”.

Tickets do not need to be printed. You will be checked in by our platform attendants with the name that you booked under.

Infants two years and younger ride free on parents lap. You will need to purchase a ticket for any children over two.

Sky Railway is in accordance with the Americans with Disabilities Act and permits services animals in the facility. Emotional support, comfort and companionship are NOT covered tasks defining the function and use of a service animal under the law. Please answer these two questions regarding the use of your service dog:

Is the dog a service animal required because of a disability?
What work or task has the dog been trained to perform?
Requirements: The service animal must be harnessed or on a leash, house broken, and under control of the owner at all times. The service animal must remain on the floor and is NOT allowed on any furniture at any time. The service animal cannot be held by the owner. If the service animal disrupts the journey for anyone else, we will have to consider alternative seating options for the service animal and owner.

All ticketed passengers agree to Sky Railways terms and conditions below.
1) General Policies
a) No cash is accepted on board Sky Railway trains.
2) Changes/Cancellations
a) Sky Railway/SFSR reserves the right to modify train consists based on availability.  Occasionally, certain cars or car types are unavailable due to repair and/or maintenance.
b) Sky Railway will not be held liable for delays, whatever the cause.
c) Sky Railway and its agents reserve the right to refuse service, or deboard people for disruptive, or offensive conduct.
d) Ticket holders must be checked in 20 minutes prior to departure or risk the non-refundable cancellation of their ticket.
e) We require 72 hours’ notice for all cancellations and rescheduling unless trip protection is purchased. Participants who fail to show for their reservation or cancel without proper notice (e-mail or confirmed phone call) will not receive any refund or be eligible to reschedule. Cancellations made before 72 hours of your scheduled event will receive a full refund. If you book your train ride within 72 hours of departure time, the booking is nonrefundable without trip protection. Credit is available between 72 and 24 hours. Trip protection allows you to receive a refund (minus the cost of trip protection and fees) up to the time of your departure. You must still notify us before your availability starts!
f) Sky Railway utilizes text messaging and email communications in conjunction with our rail operations and passenger communications. Passengers authorize Sky to communicate using provided passenger
information.
3) Weather
a) Clients and guests should understand that the trains will operate in all weather conditions except for conditions that make for unsafe operations.
b) Severe weather can impact rail operations including wind, hail, lightning, snow and ice.
4) Safety
a) No outside food and/or beverages may be brought on board.
b) Alcoholic beverage consumption is limited to a total of 3 beverages per person consumed during the
duration of the event.
c) All passengers are required to follow instructions from Train/Sky Railway Service personnel.  Failure to comply with instructions may result in passengers being asked to leave the train.
d) Smoking and Vaping on board is prohibited. All firearms are prohibited on Railroad property and trains per Federal Railroad regulations.
5) Insurance and Liability
a) Sky Railway carries all-risks liability insurance and property insurance to cover Sky Railway personnel, equipment, and the State of New Mexico, owner of the track.
b) Sky Railway is not responsible for weather conditions, delays, and obstructed views during the ride or
while at the basin.
c) Sky Railway is not responsible for client or guest injuries, including Covid exposure. Client and guest ride at their own risk.
d) Clients and guests will follow instructions from crew members in the case of any event or emergency.
Client is responsible for any damages to Sky Railway property due to actions of passengers.
6) Photography License Agreement:
a) This is an Authorization from Sky Railway, LLC / Santa Fe Southern Railroad, Inc., New Mexico entities,
having a principal place of business at 418 Montezuma Avenue, Suite 16, Santa Fe NM  87501,
(hereinafter “Sky/SFSR”) addressing use of pictures or images of the following:
b) Sky Railway/SFSR hereby grants the Clients and Guests(hereinafter referred to as “Passenger”) the right to take, edit, alter, copy, exhibit, publish, distribute and makes use of any and pictures or video taken of Sky Railway/SFSR to be used in and/or for legally promotional materials including, but not limited to, newsletters, flyers, posters, brochures, advertisements, fundraising letters, annual reports, press kits and submissions to journalists, websites, social media, formats and markets now known or hereafter devised. This authorization shall continue indefinitely unless Sky Railway/SFSR otherwise revokes said authorization in writing.
c) Quality Control. Passenger agrees that all goods and services and related use of the images will be of a high standard, style, appearance and/or quality and Sky Railway/SFSR, in the reasonable exercise of its sole discretion, has the right to inspect and approve each use of the Images and all goods and services containing said Images offered by Passenger for adherence to the high standards of quality of Sky Railway/SFSR.
d) Indemnification/Insurance.
i) Passenger assumes no liability to Sky Railway/SFSR with respect to the goods or services sold,
offered, performed or advertised by Sky Railway/SFSR under the Images or in connection with any
of the rights granted under this Agreement.
ii) Passenger shall indemnify and hold harmless Sky Railway/SFSR’s agents and employees against all
claims, demands, liability, suits, actions, or losses, including all reasonable expenses and attorneys’
fees, incurred by or imposed on Passenger, its agents or employees through claims, demands, suits
or actions of third parties involving the goods or services provided by Sky Railway/SFSR or in connection with any rights granted under Authorization.
e) Rights of Use/ Use of Likeness Policy
i) Your ticket purchase, and/or participation on any trip related events or activities, grants Sky Railway permission to use your image in its promotional materials.
f) Every ticketed guest who board Sky Railway/SFSR on the condition, and by boarding any Sky/SFSR train
car agrees that the Sky Railway/SFSR and each of their respective agents and licensees, shall have the unrestricted rights and license to use his or her image, likenesses, name, voice, comments or other proprietary or public rights and that of any minor accompanying ticketed guest in any photograph
and/or video and/or audio sound recording taken during the course of ticketed guest’s trip which
includes but not limited to all property associated with the train such as yard, depots, event park, right of ways, departure and boarding areas in Santa Fe Railyard and Lamy Railyard, for all purposes, without consent or compensation. The rights granted herein to Sky Railway/SFSR are assignable.